"Instagram's Good for Evidence": Client Disputes Prom Dress Charge — Credit Card Rep Sees IG Pics

The day after prom might as well be named "National Dress Return Day."

There are throngs of people who want to look special on this special day so they can take their photos and videos for social media and flaunt the fruits of someone else's labor on their bodies (if they ordered or had the dress customized), but not everyone necessarily wants to pay for these services.

TikToker Millie (@itzmemillie), a customer service representative for a credit card company, recorded herself dealing with a credit card dispute between a prom dress maker and a client.

It seems that the client was attempting to get a dress they purchased for their daughter for free after dropping $1,200 on it for both the dress and the personal delivery charge the dress maker made to ensure the client's kid received the gown.

"Mom disputed daughter's prom dress, $1,200," one portion of a text overlay on the video reads. Millie goes into further detail: "Seamstress sent invoice and photos."

"Daughter's dress was amazing. Mom mad credit of $1,200 is coming out of her account," another part of the on-screen caption states as Millie records herself tapping away on a mechanical keyboard while wearing a headset and speaking to the dressmaker in question on the other end of the line.

"So the dress was $1,200 ... did you send that to me in an email as well?" she says to the dressmaker. "I just need that invoice, OK. I already looked on the mother's Instagram page and I do see her daughter in the dress. So before I even call her I just wanted to make sure I got that information from you because I wanna let her know ... this is how much that you paid, and we see that here but you can't dispute a customization."

She goes on to explain that "fraud" doesn't cover a customer not liking a dress, but rather it means there was a charge that was placed on a credit card without authorization on the customer's behalf. It sounds like the dressmaker was telling her that she doesn't understand the dress purchaser's point of view: if they didn't like it then why are they wearing it?

What's more is that, according to Millie, there's also a "video" of the prom dress wearer where she states that she's extremely happy with her dress, which doesn't really help the customer's dispute claim all that much.

The customer service rep tells the dressmaker that she plans on contacting the customer to let them know the fraud claim probably isn't going to go through.

After ending the phone call, Millie talks to the camera to give further context into the situation, stating that the woman made a "pretty" dress for a customer and then even went out of her way to deliver it over an hour away, and that the mother ended up "disputing" the fee and the charge once prom was over.

"If y'all can't afford it it's OK to just go buy a dress off the rack," Millie says, looking into the camera, slamming individuals who feel the need to floss and flex but then try to turn around and get their money back for the luxury purchase. Millie went on to say that the dress was "gorgeous" and it fit the girl's body "perfect" while making hourglass motions with her hand.

Millie said that the dressmaker ended up sending her screenshots of text message conversations with the customer along with pictures and videos of her daughter clearly enjoying the dress.

Then, Millie decided to give the customer a ring to let her know that the fraud dispute wasn't going through.

It doesn't sound like the customer was all too happy with the information Millie was relaying to her over the phone call, as Millie indicates that the customer was yelling at her because the dispute was being "declined."

Millie tells the customer that the call needs to be professional and she's not about to have a customer "cussing" and "yelling" at her over "a false claim."

The customer appears to ask Millie how she knows the claim is false, and Millie says she's "already sent" the customer all of the evidence from the dressmaker.

Millie then mentions the invoice the dressmaker sent out to her, which she references in her phone call with the client. Millie also references a possible lie the customer may've caught herself in. It seems at first, the customer said that her card was lost, but she was somehow able to pay the invoice sent to her with that same credit card she said was lost.

The TikToker then goes to point out that the customer's daughter's prom was on the 23rd and that she issued the dispute for the charge on the 24th, the day after. Millie asks the customer if there was "any reason for that."

The customer tells Millie that she didn't know when she could dispute the charge, and then Millie wanted to know what it is that the dressmaker would be disputing when it comes to a "fraud" charge.

"Ma'am, the seamstress arriving a little late with the gown has nothing to do with fraud. And that's something you would need to talk to her [about]," the TikToker tells her, clapping back at the woman's attempt at trying to get the dress for free because she alleged the dressmaker showed up late to make the delivery.

The customer service rep breaks down for the dress buyer that there really isn't "much else" she can do for the woman, because all of the evidence pretty much indicates that it's the customer attempting to commit fraud. Millie goes on to tell the customer that while she can attempt to appeal the dispute, that the result will probably be the same, due to the evidence they have in their possession.

Numerous TikTokers who saw her post applauded Millie for the way she handled the situation, stating that it was unfair for the dressmaker, and pretty much anyone who provides a service for a customer, just to be pushed around and have the money taken for the work they've provided by customers who don't want to pay their bills.